Student services
Students
Records and transcripts, and everything available to you while you study.
Registrar
What you can request
- Official transcript
- Your full record of courses and marks, for another institution or an employer.
- Enrolment verification
- Confirmation that you are enrolled, on which programme and since when.
- Degree verification
- Confirmation to a third party that you hold your award.
- Record correction
- A change of name or a factual correction. Mark queries go through academic appeal.
Requests are made in writing and acknowledged.
Student resources
Student resources
Support, tools and information.
Everything available to you while you study, grouped by what you need it for.
Academic support
- Academic advising
- Every student is assigned an advisor at enrolment. Write at any time to plan your courses, check your progress or talk an academic question through.
- Academic calendar
- Term start and end dates, registration windows and add/drop deadlines are published each term. See the calendar.
- Grading and GPA
- Grades are posted after each course. A cumulative GPA of 2.0 for undergraduate study, or 3.0 for graduate study, keeps you in good academic standing.
- Transfer credit
- Already completed college coursework? Transfer credit from accredited institutions is evaluated course by course — submit your transcripts with your application.
- Library access
- Free access to the online library: academic databases, e-books and journal articles, available wherever you are.
Financial
- Refunds and withdrawal
- Withdraw before a course begins and you are eligible for a full refund. The refund policy sets out what applies once a course has started.
Technical and online learning
- How classes work
- Courses are delivered online through the learning portal: recorded lessons, readings and assignments you complete on your own schedule, with regular check-ins with faculty.
- What you will need
- A laptop or desktop computer, reliable internet and a current web browser. No special software.
- Tech help
- Trouble signing in or reaching your coursework? The IT help desk answers by email within one working day.
Career and outcomes
- Career services
- Help with your CV, your professional profile and interview preparation — for every student and graduate.
- Internships
- Master's students complete a required internship as part of the degree. The careers team helps match you with a placement relevant to your field.
Write to info@eladderuniversity.com and your question reaches the right person. Every deadline carries its time zone; if you are unsure, ask and we will confirm it.
Registrar requests — transcripts, verifications and record corrections — go to the same address, or by post to 7901 4th St N # 27908, St. Petersburg, FL 33702.
For a formal concern, the grievance and complaints policy sets out every step available to you.